Privacy Policy

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal details), email address, and phone number. We refer to this information as “Order Information”.

Note: All payment transactions are encrypted and processed through secure, PCI-compliant third-party payment gateways. We do not store your full credit card details on our servers.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you regarding your order status, shipping updates, or warranty claims.

Screen our orders for potential risk or fraud (in particular, your IP address).

Provide you with information or advertising relating to our products or services, strictly in accordance with the preferences you have shared with us.

3. HARDWARE PRIVACY COMMITMENT (SUPERBOX DEVICES)

As an official distributor of SuperBox smart media hubs, we respect your viewing privacy. We do not track, record, or monitor your viewing history, installed applications, or the media content you consume on your SuperBox S6 or S7 devices. The personal information we collect is strictly limited to your e-commerce transaction and warranty registration.

4. SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example:

We use secure e-commerce platforms to power our online store.

We share your shipping details with trusted logistics partners (e.g., UPS, FedEx, USPS) strictly for the purpose of delivering your hardware.

We use Google Analytics to help us understand how our customers use the Site.

We absolutely do not sell, rent, or lease your personal information to any third parties for their marketing purposes.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. YOUR DATA RIGHTS (GDPR & CCPA COMPLIANCE)

If you are a resident of the European Economic Area (EEA) or California, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary to uphold your 3-Year Hardware Warranty and provide lifetime customer support.

8. CHANGES TO THIS POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at: Email: support@superboxsmart.com