Contact Us
At SuperBoxSmart, providing exceptional customer service is just as important to us as delivering premium hardware. Whether you have a question about choosing the right SuperBox model (S6 or S7 Series), need technical assistance, or want an update on your order, our dedicated support team is ready to assist you.
Customer Support Email: support@superboxsmart.com
Business Hours: 24/7 Online Support (We are available around the clock to ensure your entertainment never stops!)
⚡ To Ensure a Lightning-Fast Response:
When reaching out to our support team, please include the following details in your email so we can solve your issue as quickly as possible:
For Order Inquiries: Please include your Order Number (e.g., #SBS1234) and the name used at checkout.
For Technical Support: Please provide your device model (e.g., S7 Prime, S6 Max), a brief description of the issue, and your MAC address (found on the bottom of the box or in the network settings) if applicable.
Quick Answers & Self-Service
Before reaching out, you might find the answer you need right here:
Where is my order? All orders are shipped from our U.S. warehouses and typically arrive within 2-4 business days. Once shipped, you will receive a tracking link via email.
Do you offer a warranty? Yes! As an official authorized distributor, we proudly offer an exclusive 3-Year Hardware Warranty on all our main units.
How do returns work? We offer a 30-Day risk-free return policy. For full details, please review our Refund Policy
Drop us a message below, and our team will get back to you shortly!
